FAQ


FAQ

Q. My coupon code isn't working:

A. First, please make sure you are using the coupon code with dashes ie: 44612123-0-1, not 4461212301. Second, check to make sure you are using the code at the top right and not the bar code number. If you are still having trouble send an email with your name, coupon number and city you purchased in to customerservice@flexflop.com.

Q. The color I wanted is Sold out:

A. Please email us at customerservice@flexflop.com to be added to the waitlist.

Q. When will you be getting in more fancy flexflops?:

A. Our approx delivery date is still undetermined. Please check back with us for more details.

Q. What if my coupon code expires before you get more in stock?:

A. We can extend your coupon code so that's its valid for the shipment. Please email us at customerservice@flexflop.com.

Q. What are your hours of operation?

A. We are available 9:00AM-5:00 PM Pacific Standard Time. Please call 1-888-471-1118 ext 1 any time during those hours.

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